Contact information

Contact Information Policy

At Mantis Mayhem, we’re committed to providing prompt, friendly, and helpful customer service. Whether you have a question about an order, need care advice, or would like to report an issue, we’re always here to help.

How to Contact Us

You can reach us through the following official channels:

📧 Email:
For all inquiries, including order updates, product questions, or support:

💬 Social Media:
We're active and responsive on our official platforms:

When contacting us, please include your order number and any relevant details to help us assist you as efficiently as possible.

Response Time

We aim to reply to all messages within 24 hours on business days. During weekends or invertebrate shows, response times may be slightly longer, but we’ll always get back to you as soon as we can.

Event Weekends & Show Days

During invertebrate shows or travel days, replies may be delayed. We announce these events on our social media pages in advance, so be sure to follow us to stay updated.

Additional Notes

  • Please use only the contact methods listed above. We do not monitor personal accounts or third-party platforms for business inquiries.

  • For urgent matters, especially regarding live animal arrivals, email is the preferred method of contact for accurate and timely support.

  • To avoid delays, we kindly ask that you do not message on multiple platforms simultaneously.

We appreciate your support and look forward to assisting you!